Introduction
This 1-Day Workshop will focus on Interpersonal Agility in Leadership which is the ability to maintain composure in the face of complex and chaotic interactions. It’s a continual process of implementing self-observation, reflection, and choice.
Self Observation
The ability to view one’s behaviours as others perceive them.
Reflection
The ability to assess how those behaviours might impact others.
Choice
The ability to select behaviours that will have a positive impact on the outcome of any given interaction.
As a result, they maintain composure, keep communication flowing, and bring out the best in themselves and others to achieve organizational goals.
Who is this Program for?
• Managers or Leaders at any level
• Business Owners who are interested in leadership development
• Coaches or Trainers interested in acquiring leadership skills
• Individuals, Executives, and Leaders who start or will start careers in leadership and management
About C-IQ
According to Judith E. Glaser, author of Conversational Intelligence, the premise of Conversational Intelligence® (C-IQ) is: ”To get to the next level of greatness depends on the quality of our culture, which depends on the quality of our relationships, which depends on the quality of our conversations. Everything happens through conversations!”
Lead Instructor
Rajiv Mathews George
PCC, CPC, AFP
Strategic Sales Leadership Coach
Reflective Partner & Leadership Development Practioner
Supervisor & Mentor Coach
Conversational Intelligence® Certified
Rajiv’s sales experience started as a rookie salesperson in the United States and eventually achieving his leadership excellence as a General Manager and senior-level Vice President. He started with a polymer manufacturing operation in California and in Iowa, and later servicing in a Mergers and Acquisitions group in Chicago.
In the year 2000, he moved to Kuala Lumpur to manage a million dollar turnover carpet-broadloom business group in their Asia-Pacific operation. In 2005 he established in own coaching practice to focus in leadership development. He specializes in Sales Leadership Development and Sales Performance Improvement.
Workshop Agenda and Learning Outcomes
| Framework | Topic | Learning Outcomes | Approach |
| Engaging with Purpose | · Welcome & Check in · Introduction to Conversational Intelligence | Understanding the neurochemistry of conversations and its impact on building constructive feedback | § Connecting Activity § Mini Lecture § Feedback |
| Empowering the Process | Conversational Essentials Tools 1. Priming for Trust 2. Double Clicking 3. Sustain Conversational Agility | Building Behaviors of Trust and Transparency 1. Closing reality gaps and opening up views 2. Elevating share and discover 3. Shifting mindset from reptilian to executive brain |
§ Activity § Brief § Debrief through Observation & Reflection |
| Lunch | |||
| Empowering the Process | Conversational Dashboard | Shifting from Protecting to Partnering Behaviors | § Activity § Brief § Debrief through Observation & Reflection |
| Empowering the Process (contd.) | Conversational Intelligence Matrix | Activating Level 3 Conversations | § Activity § Brief § Debrief through Observation & Reflection |
| Enabling Practice | L.E.A.R.N. Framework | Implementing Conversational Ritual. Moving from I to We | § Activity § Brief § Debrief through Making Choices to Move Forward |
All content is adapted from Conversational Intelligence® and the work of Judith E. Glaser.
© Benchmark Communications, Inc. and The CreatingWE® Institute. All rights reserved.
Program Delivery Methodology
This is a practical, interactive and lively activity based workshop. Participants engage in experiential hands-on learning through mini-lectures, group discussion, role-plays and skills-building activities.
Investment
- Please contact us for information on workshop fees.
Includes:
- Lead Facilitator and one Associate Facilitator (20 participants)
- Lead Facilitator and two Associate Facilitators (above 20 participants)
- Workbook for participants
Excludes:
- Training Facility
- Refreshment & Meals
- LCD Projector & Flip Chart Stands with Paper
- Any Travel / Accommodation outside Klang Valley
Other Notes:
- The Facilitators are certified in Conversational Intelligence®.
- The materials used in this program are copyrighted and cannot be used for internal distribution.