Harvest Global Resources Signature Program

Building Interpersonal Agility for Leaders

Using Conversational Intelligence® Personal Agility


This 1-Day Workshop will focus on Interpersonal Agility in Leadership which is the ability to maintain composure in the face of complex and chaotic interactions. It’s a continual process of implementing self-observation, reflection, and choice.

Self Observation

The ability to view one’s behaviours as others perceive them.



The ability to assess how those behaviours might impact others.



The ability to select behaviours that will have a positive impact on the outcome of any given interaction.


As a result, they maintain composure, keep communication flowing, and bring out the best in themselves and others to achieve organizational goals.

Who is this Program for?

Managers or Leaders at any level

Business Owners who are interested in leadership development

Coaches or Trainers interested in acquiring leadership skills

Individuals, Executives, and Leaders who start or will start careers in leadership and management

About C-IQ

According to Judith E. Glaser, author of Conversational Intelligence, the premise of Conversational Intelligence® (C-IQ) is: ”To get to the next level of greatness depends on the quality of our culture, which depends on the quality of our relationships, which depends on the quality of our conversations. Everything happens through conversations!”

Lead Instructor

Rajiv Mathews George
Strategic Sales Leadership Coach
Reflective Partner & Leadership Development Practioner
Supervisor & Mentor Coach
Conversational Intelligence® Certified

Rajiv’s sales experience started as a rookie salesperson in the United States and eventually achieving his leadership excellence as a General Manager and senior-level Vice President. He started with a polymer manufacturing operation in California and in Iowa, and later servicing in a Mergers and Acquisitions group in Chicago.

In the year 2000, he moved to Kuala Lumpur to manage a million dollar turnover carpet-broadloom business group in their Asia-Pacific operation. In 2005 he established in own coaching practice to focus in leadership development. He specializes in Sales Leadership Development and Sales Performance Improvement.

"To get to the next level of greatness depends on the quality of the culture, which depends on the quality of the relationships, which depends on the quality of the conversations. Everything happens through conversations!”

—Judith E. Glaser, Conversational Intelligence®: How Great Leaders Build Trust and Get Extraordinary Results

Workshop Agenda and Learning Outcomes

FrameworkTopicLearning OutcomesApproach
Engaging with Purpose· Welcome & Check in

· Introduction to Conversational Intelligence

Understanding the neurochemistry of conversations and its impact on building constructive feedback§ Connecting Activity

§ Mini Lecture

§ Feedback

Empowering the ProcessConversational Essentials Tools

1. Priming for Trust

2. Double Clicking

3. Sustain Conversational Agility

Building Behaviors of Trust and Transparency

1. Closing reality gaps and opening up views

2. Elevating share and discover

3. Shifting mindset from reptilian to executive brain




§ Activity

§ Brief

§ Debrief through Observation & Reflection

Empowering the ProcessConversational DashboardShifting from Protecting to Partnering Behaviors§ Activity

§ Brief

§ Debrief through Observation & Reflection

Empowering the Process


Conversational Intelligence MatrixActivating Level 3 Conversations§ Activity

§ Brief

§ Debrief through Observation & Reflection

Enabling PracticeL.E.A.R.N. FrameworkImplementing Conversational Ritual.

Moving from I to We

§ Activity

§ Brief

§ Debrief through Making Choices to Move Forward

All content is adapted from Conversational Intelligence® and the work of Judith E. Glaser.

© Benchmark Communications, Inc. and The CreatingWE® Institute. All rights reserved.

Program Delivery Methodology

This is a practical, interactive and lively activity based workshop. Participants engage in experiential hands-on learning through mini-lectures, group discussion, role-plays and skills-building activities.


  • Please contact us for information on workshop fees.


  • Lead Facilitator and one Associate Facilitator (20 participants)
  • Lead Facilitator and two Associate Facilitators (above 20 participants)
  • Workbook for participants


  • Training Facility
  • Refreshment & Meals
  • LCD Projector & Flip Chart Stands with Paper
  • Any Travel / Accommodation outside Klang Valley

Other Notes:

  • The Facilitators are certified in Conversational Intelligence®.
  • The materials used in this program are copyrighted and cannot be used for internal distribution.

Unlock your team's untapped potential.

Develop your Conversational Intelligence® today.

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